Privacy Policy

This Privacy Policy (the “Policy”) applies to the collection, use and disclosure of an individual customer’s Personal Data (hereinafter defined) arising from goods and/or services offered by Suppalife Pte Ltd (“Suppalife”).

1. General

1.1 This Policy statement provides information on the obligations and policies of Suppalife in respect of an individual customer’s Personal Data. Suppalife undertakes to use reasonable efforts in applying, where practicable, those principles and the processes set out herein to its operations.

1.2 Suppalife officers, management, and members of staff shall use reasonable endeavours to respect the confidentiality of and keep safe any and all Personal Data collected and/or stored and/or disclosed and/or used for, or on behalf of, Suppalife. Suppalife shall use reasonable endeavours to ensure that all collection and/or storage and/or disclosure and/or usage of Personal Data by Suppalife shall be done in an appropriate manner and in accordance with the Act and this Policy.

1.3 By interacting with us, submitting information to us, or signing up for any products or services offered by us, you agree and consent to Suppalife as well as to its respective representatives and/or agents (“Representatives”) (collectively referred to herein as “Suppalife”, “us”, “we” or “our”) collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to Suppalife authorised service providers and relevant third parties in the manner set forth in this Privacy Statement.

1.4 This Policy supplements but does not supersede nor replace any other consents you may have previously provided to us in respect of your Personal Data, and your consents herein are additional to any rights which we may have at law to collect, use or disclose your Personal Data.

1.5 For the purposes of this Policy, in line with the provisions under the Singapore Personal Data Protection Act 2012 (No. 26 of 2012) (the “Act”), “Personal Data” shall mean data, whether true or not, about an individual customer who can be identified — from that data; or from that data and other information which an organisation has or is likely to have access. Such Personal Data shall also refer to that which is already in the possession of Suppalife or that which shall be collected by Suppalife in future.

2. Contacting the Data Protection Officer

2.1 Where you legitimately request access to and/or correction of Personal Data relating to you, such Personal Data which is in the possession and control of Suppalife, Suppalife shall provide and/or correct that data within 30 days and in a manner in accordance with its standard procedures as stated hereinafter.

2.2 In accordance with the Act, Suppalife has established a process for receiving and responding to any query or complaint that may arise with respect to the application of this Act. To ensure that Suppalife receives your complaints and enquiries, please send the same via email to the Data Protection Officer (the “DPO”) of Suppalife at the following email address: enquiries@suppalife.sg

2.3 Please note that if your personal data has been provided to us by a third party (e.g. a member via a referral process), you should contact that individual to make such queries, complaints, and access and correction requests to Suppalife on your behalf.

2.4 Should you not wish Suppalife to use your Personal Data for any of the purposes listed in Clauses 3.2 to 3.4, or not to receive promotional materials from Suppalife, you may opt out by sending a clearly worded email to the DPO via the email address provided in Clause 2.2. Your request shall be processed within 30 days. Please note however that this may affect our ability to attend to your needs in the event where there is already an existing business relationship.

3. Statement of Practices Types of Personal Data Collected